Buying process

1
Initial Contact and Deposit

The process begins with a conversation with the Santa Clara Bikes team about the desired model. To secure your build slot, a non-refundable deposit of 40% of the base frame price (excluding components) is required.

Step 1 illustration
Step 2 illustration
2
Consultation and Fit

A meeting will be scheduled to understand your preferences and intended use. You will be asked to complete a fitment form with the necessary measurements. We recommend consulting a professional bike fitter to ensure accuracy.

3
Design and Component Selection

Santa Clara Bikes will create a custom design based on the information you provide. After reviewing the design, we will discuss suitable component options for the build. Once the design and component selection are approved, payment for the components will be requested.

Step 3 illustration
Step 4 illustration
4
Paint (if applicable)

If a custom paint finish is desired, this will be carried out by an external specialist. The scheduling and completion of the paintwork is subject to the availability of the external painter, and lead times may vary accordingly.

5
Frame Construction

The frame will be handcrafted. The team will keep you updated with visual progress throughout the different phases of the build.

Step 5 illustration
Step 6 illustration
6
Final Payment and Delivery

Upon completion of the build, the remaining 60% of the frame cost will be due, along with any additional charges for paint and delivery. The bicycle will be carefully packaged and shipped to the agreed delivery address.

Pricing Details

Frameset

Includes frame, fork, and headset. Basic (single-colour) paint is included where applicable.

Custom Paint

Paintwork is outsourced to an external partner. Pricing is determined individually based on complexity and materials.

Complete Builds

Prices vary depending on the components selected and are quoted on a case-by-case basis.

Information Required

Rider Profile

A brief overview of your background as a cyclist, including riding history, performance goals, and the type of terrain or usage you envision for your bike.

Fitment Data

Accurate body measurements, preferably taken by a professional bike fitter. Alternatively, you may provide carefully recorded measurements from an existing bicycle that fits you well.